IT Support

At-desk support Premier IT offers a pro-active, as well as reactive, IT support service. Our flexible support contracts, guaranteed response times and weekend cover services can ensure that your systems are always in the best of care.

Our engineers' principal aim is to maximise your infrastructure's efficiency with minimal disruption to your daily operations.

We offer the following support services...

Pay-as-you-go IT FUND

Premier IT’s Pay-as-you-go IT FUND is a cost effective scheme that enables you to pay for IT services as you require them by purchasing credits up front. Rather than having to commit to a fixed monthly fee and annual contract, you just pay for what you use, when you use it.

Pay-as-you-go credits can be used against any of our IT consultancy and support services, and even Network Infrastructure optimisation projects. To learn more about our Pay-as-you-go IT FUND please visit our dedicated web pages.

Onsite and remote support

Any IT infrastructure, large or small, requires day-to-day support and maintenance to ensure it functions correctly. This in turn requires technical expertise, which can be expensive to administer.

Premier IT can act as an extension to your IT department, visiting your site to carry out any work required for your server and desktop hardware and software. We can also access your systems remotely through a secure VPN connection, minimising travel time and costs, and in turn reducing any downtime that may otherwise have occurred.

Helpdesk services - telephone and email

We offer a personal touch via our telephone and email support, using the latest technologies to help you resolve queries much more quickly and efficiently. Our engineers will do everything they can to manage your queries over the phone and by email, before a site visit is required. In the event that an issue can be fixed remotely, our secure VPN services can also be utilised.

Interim IT staff cover

What happens when you or your staff are on leave? Do you have enough resources to cope with absentees in the IT department? Very few IT departments will be able to function at the optimum level when key staff are missing, which is where our interim staff cover service can help. We can help you to manage:

annual leave cover
staff absence due to illness e.g. Swine Flu
temporary requirements between staff replacements
short-term requirements for additional staff e.g. for specific projects

Our interim staff cover can provide you with peace of mind, knowing that your IT systems are fully taken care of.

Business IT outsourcing

We can provide support at all levels of your infrastructure. In addition to the services above, our team of IT project managers can liaise with your organisation's operational managers and directors to assist with your top level IT & business strategies.

For more information on our IT management services please view our dedicated IT Strategy pages.