Meet the Team
Meet the dedicated Premier IT team!
Digital Support Technician
Najim Abdul
“I joined Premier IT as an apprentice in 2021. During this time, I learnt a large amount about how the business functions and how to carry out the roles I’ve been assigned to, such as understanding all our software and how best to provide support for our clients. I enjoy getting to understand the different aspects of the software and how we can help to resolve any issues that may crop up for our clients as it is always important to get feedback for further improvements and ensure we provide the best systems.”
Interests:
Comics, the physical side of technology (especially cable managing computers.)
Director
Jane Bodley-Scott
Jane specialises in e-Learning and Training Management systems. With a wealth of experience in implementation, she leads with a passion for leveraging technology to enhance learning experiences. Jane's expertise lies in seamlessly integrating innovative solutions to optimise training processes and empower learners. Her strategic vision and firsthand approach ensure successful project execution and client satisfaction.
QA and Release Manager
Boris Bonev
“I joined Premier IT in October 2014 after several years in the testing and IT background. I have enjoyed managing the testing and release processes by creating and implementing each of them. My role is focused on the quality assurance management and the release process. My role is involved with most of the projects and I enjoy being involved in all our projects from the start to the final product.”
Interests:
Outside of work, I enjoy travelling, cars and exploring new technologies.
Client Success Manager
Tiffany Cheung
“I joined Premier IT as a member of the support team in 2014. I had previously worked at Great Ormond Street Hospital so I came into the role with prior experience in the NHS and saw the importance of healthcare staff when treating their patients. Since 2017 My role as CSM involves working closely with clients and making sure they are supported in the products they are using. The role is varied and on a day-to-day, it can include resolving issues, scoping new functionality and delivering training.”
Interests:
Walks in the Hertfordshire countryside, looking after my many houseplants, playing on the Nintendo Switch.
Digital Marketing Executive
Megan Clark
“I joined Premier IT in January 2020 as a Digital Marketing Apprentice after finishing my A Levels. A creative individual with a passion for social media, I was excited to make an impact in the healthcare sector. 4 years in, I have completed 2 Marketing apprenticeships with our sister company, escalla. Whilst my role continues to focus on content creation, communications, and all things digital marketing, it is exciting to broaden my experience in all areas of project support from document creation to training event management and instructional video development.”
Interests:
I'm a crazy cat lover who spends most of her time playing video games.
Operations Manager
Tim Cresswell
“I joined Premier IT in March 2020 after they purchased the Equiniti 360 appraisal business. I have been working with NHS and private organisations since 2013 implementing dozens of clients over the years. From small designated bodies with a handful of doctors right up to super trusts of 1000 + doctors. Helping clients get the most out of the systems to ultimately make their lives, and those of the doctors that little bit easier is what I enjoy most.”
Interests:
Open-water swimming, running, triathlon and travel are what keeps me busy!
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Accounting and Financial Controller
Tyona Desir
Tyona brings over a decade of expertise to the role. With a meticulous eye for detail and a passion for financial strategy, Tyona oversees the financial health and reporting functions of Premier IT with precision and insight. She holds a bachelor’s degree in accounting and finance from a leading university and has continuously honed her skills through ongoing professional development and industry certifications.
Project Manager
Natalia Foley
“I joined Premier IT as a Support Analyst in October 2015 after living for a few years in Australia where I moved from Argentina. Later, I joined the UX team focusing on enhancing the end-using experience by improving usability. My role now is more project management orientated, I enjoy managing different stages of the project until delivery and still applying some of my UX knowledge to it.”
Interests:
I love travelling and cooking especially with my two little helpers, and I enjoy long walks with Leo, my cocker spaniel.
e-Rostering Project Manager
Emma Gaulter
“I joined Premier IT in September 2022 after a 13-year period working for the NHS. I started my NHS career as a HCA and then moved into the e-Rostering team as an Implementation Officer, from there my career progressed culminating in my last 4 years as a Medical Rostering Manager. I worked in various roles, with a plethora of workforce systems and multiple staff groups. My role now encompasses implementing our Zebra rostering product to new clients, planning and supervising projects to meet strategic objectives and ensuring project delivery within budget and on time. My role also includes training, procurement and working closely with our development team for product enhancements.”
Interests:
Cooking, spending time with friends and family, camping, dog walking and travel!
Finance Director
Andy Horner
Andy brings decades of experience in financial management and strategy to the team. With a keen eye for detail and a strategic mindset, Andy oversees all financial operations, ensuring efficiency and transparency within the company's financial processes. Prior to joining Premier IT, Andy held various leadership roles in finance, where he honed his expertise in budgeting, forecasting, and financial analysis. Known for his collaborative approach and commitment to driving results, Andy plays a pivotal role in guiding Premier IT towards its financial goals and objectives.
Client Services Manager
Melissa-Mae Horner
“With a solid background in customer service and support, Melissa is a dedicated problem-solver, adept at identifying and implementing effective solutions while prioritising client satisfaction through open communication. Working across multiple products, she consistently goes above and beyond to support the team, whether it's troubleshooting technical issues or providing user guidance. In addition to her role, Melissa serves as our Mental Health First Aider, embodying compassion and fostering a positive work environment for all."
Interests:
Outside of the office, I find joy in nature, often hiking and wild swimming to unwind.
Client Success Manager
Nikki Humber
“After nearly a decade working for the NHS on projects and training implementations, I joined the Training and e-Learning division at Premier IT in March 2010. My roles have varied across the years and include designing training programmes, planning and managing training rollouts, and managing system implementations. At the core of all my roles has been the drive to understand my client's needs and challenges, and to work with them to find the best solutions for their organisations.”
Interests:
Singing, writing, travelling, escape rooms, and walking on the beach when it's not too windy!
Production Manager
Aaron Kapala
“I joined the e-Learning team at Premier IT in September 2012 after several years in IT training roles within the NHS. Since then, I have enjoyed creating interactive e-Learning, videos, reports, and training programmes. Now, my role focuses on leadership and management but I still love to get involved in development whenever I can. Training is a key part of any workforce implementation, especially when rolling out new systems to large organisations, and it's important to be involved from an early stage.”
Interests:
Bouldering, travelling, spending time with my family and Lego (not afraid to admit that!)
Group Managing Director
Simon Monkman
“We founded Premier IT 30 years ago in response to NHS demands for intuitive IT. Previously a director at Priory Group and Nuffield Hospitals, I also started a specialist appraisal and revalidation business in 2008 and have therefore been on this journey to help healthcare teams since the process began. I also ran a football club for a while (not for the faint-hearted!)”
Interests:
A qualified pilot and father of four, I live close to Biggin Hill airport and can be found walking the dog most weekends.
Support Lead
Steve Murekezi
“I have a passion for ensuring seamless customer experiences.
I joined the Premier IT Support team in May 2020, following several years in IT support and service management roles.
I enjoy being the first point of contact for support queries, guiding users through product features and fostering a positive user experience.”
Interests:
I find joy in exploring nature on long walks, socialising with friends, and finding serenity in swimming laps!
Full-Stack Developer
Ricardo Padilla
“I joined Premier IT in 2017 after many years living and working abroad. What I most enjoy about working as a developer is that you end up learning about a wide variety of professions, and at quite a detailed level since you are building tools which help people carry out their profession. What I have learned about training management and medical revalidation over the years allows me to have a comprehensive overall picture which informs every task and project I work on.”
Interests:
Attending rugby and cricket matches, or watching them at home. Reading long novels.
e-Learning Developer
Michelle Payne
“I joined the e-Learning team at Premier IT in April 2012 as an IT Trainer and e-Learning Developer, having had several years’ experience in both roles. Starting my career as a teacher and following it up with an MSc in Computer-Based Information Systems, I’ve always had a keen interest both in education and the IT sector. I am responsible for the design and development of digital learning content and for delivering that to learners. Over the years at Premier IT I have enjoyed working with clients in a wide range of e-Learning projects, as well as the creative nature of this role.”
Interests:
Crazy about cats, avid show-goer, travel enthusiast, aiming to regain my running addiction!
Fulfilment Manager
Sarah Phillips
“With 13 years of revalidation experience, I joined the Premier IT support team in 2021 as a specialist in revalidation, specifically the patient feedback element and with a typing speed of around 90-100 words a minute (on a great day!) I can always ensure a quick turnaround time. I have a deep understanding of the importance of client satisfaction, and how with positive responses & and experiences, we can drive changes in healthcare organisations.
I thoroughly enjoy working at Premier IT and contributing to their mission of delivering exceptional service.“
Interests:
Travelling the world and making memories with my family and friends. Little known fact - I have a full Forklift licence!
Workforce Training Manager
Will Richards
“Prince 2 certified project manager responsible for project and training rollouts to public and private sector organisations. I have strong experience in meeting critical timelines and I enjoy working to exceed client expectations wherever possible. I have 2 years of experience in the full project management cycle from project initiation to system deployment and sign-off. I have 2 years of experience liaising with customers and stakeholders to develop requirements specification documents.”
Interests:
I enjoy long walks, sushi, and off-grid van conversions!
Back-End Developer
Mariusz Serwach
Mariusz is a skilled Back-End Developer, specialising in crafting robust and efficient solutions. With a passion for coding and problem-solving, Mariusz brings experience in developing backend systems, ensuring seamless functionality and optimal performance. Armed with a strong technical background and a keen eye for detail, he excels in designing and implementing scalable architectures to meet diverse project requirements. Mariusz is dedicated to staying updated with the latest technologies and methodologies in the ever-evolving field of software development. His collaborative nature and commitment to excellence make him an asset to the Premier IT team, consistently delivering high-quality solutions that exceed expectations.
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Director and Chief Technology Officer
John Waring
John blends visionary leadership with firsthand technical expertise. With a focus on refining and evolving software capabilities, he ensures the highest standards of security and efficiency. As CTO, John leverages experience in software delivery to pioneer strategies for project management, product support, and business analysis. He champions alignment with ISO 27001 standards, playing a pivotal role in establishing a robust Information Security Management System (ISMS). John's commitment to excellence drives innovation and strategic growth, making him instrumental in Premier IT's success.
Back-End Developer
Vladimir Zbanok
Vladimir brings over five years of experience in crafting robust and efficient software solutions. With a keen eye for detail and a passion for problem-solving, Vladimir excels in designing and implementing scalable back-end systems that power seamless user experiences. His expertise spans a range of technologies, including Python, Java, and SQL, allowing him to adapt to diverse project requirements with ease. Vladimir is known for his collaborative spirit and dedication to delivering high-quality code that meets both client expectations and industry standards.
Interests:
Exploring new programming languages and contributing to open-source projects, further enhancing my knowledge in the ever-evolving field of software development.